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Observing the User Experience: A Practitioner's Guide to User Research
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The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of product development in the real world, taking tight budgets, short schedules, and existing processes into account. Since the publication of the first edition, the business of user research has exploded with new technologies and new techniques. This second edition takes those changes into account with extensive revisions to existing topics. It also adds entirely new material on observational research, mobile usability, diary studies, remote research, and cross-cultural and multilingual projects. Explains how to balance usability with creativity and originalityA valuable resource for designers, developers, project managers -- anyone whose work affects the end user experienceProvides a real-world perspective on research. Helps you do user research cheaply and quickly, and present it persuasivelyGives you the tools and confidence to perform user research on your own design, tuning user experience to the unique needs of your product and its users
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Product details
Paperback: 608 pages
Publisher: Morgan Kaufmann; 2 edition (September 21, 2012)
Language: English
ISBN-10: 0123848695
ISBN-13: 978-0123848697
Product Dimensions:
7.5 x 1 x 9.3 inches
Shipping Weight: 3 pounds (View shipping rates and policies)
Average Customer Review:
4.3 out of 5 stars
19 customer reviews
Amazon Best Sellers Rank:
#70,837 in Books (See Top 100 in Books)
This is a great resource for UX research. It is very detailed and walks you through both the logistics and the design of appropriate research methods. It is, however, a text book and it definitely feels like one at times. A little dry and very dense, but a high-quality resource.
If you want to have a broader approach to ux design, cx design, this this the book that shoes tou how to enter into this world without diying in the process. Is clear, light and show tou the whole methodology. It really worth the investment.
This book makes an excellent field guide to user research. A range of techniques are covered from a practical standpoint, enabling the reader to get a study up and running. The considerations on analysis and presentation are nice reminders to have at hand.
Good intro to the topic. Think of it as a good startup kit for looking into user experience. Things to plan for and resources required.
This book really is a guide to user experience. It's an easy read with just the right amount of detail and instruction. I would highly recommend this to any aspiring UX designer, researcher, engineer, anyone who works in customer service, or anyone who is working to develop or improve a product. Or anyone, really. Love this book.
what a good book, I'm just devouring it and applying it, but I liked it
Bought for a class. Definitely a great book to have as a reference for UX designers. Keeping it on my desk at work.
Great book to refer to when carrying out any research. Highly Recommend!
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